1. Summary
All sales are final. Lunar FBA is a digital membership that gives you immediate access to signals, monitors, guides and software. Because access is delivered instantly, we do not offer refunds for any subscription payment, past or current. You can cancel at any time to stop future billing.
This policy applies to memberships purchased through our payment provider, Whop, and forms part of our Terms of Service.
2. Why this is a "no refund" digital service
When you join Lunar FBA you are buying access to digital content and services that begin the moment your payment is confirmed - live alerts, monitors, private channels, downloadable guides and software tools. This content cannot be "returned" once accessed, so subscription fees are non-refundable once your access has been granted.
3. Cooling-off period & your consent
Under the UK Consumer Contracts Regulations 2013, consumers normally have a 14-day cooling-off period for online purchases. However, this right does not apply to digital content once its supply has begun with your consent.
By subscribing and accessing the community, you expressly request that we begin providing the digital service immediately, and you acknowledge that you therefore lose your 14-day right to cancel for a refund once access has started. If for any reason your access is never granted, contact us and we will resolve it.
4. Cancelling your membership
You are free to cancel whenever you like:
- Cancel directly from your Whop account under your active subscriptions;
- Cancellation stops the next renewal - you keep access until the end of the period you've already paid for;
- No further payments are taken after you cancel;
- Cancelling does not refund the current or any previous billing period.
5. Limited exceptions
We may, entirely at our discretion, issue a refund in exceptional cases such as a duplicate/accidental charge, a proven billing error on our side, or where a refund is required by law. Approving one request does not oblige us to approve others, and any exception does not change the general no-refund policy above.
6. Chargebacks
If you believe a charge is incorrect, please contact us first at support@lunarfba.com so we can help. Initiating a chargeback or payment dispute without contacting us may result in immediate and permanent termination of your access. We reserve the right to contest chargebacks that breach this policy.
7. Contact
Questions about billing or this policy? Email support@lunarfba.com and our team will get back to you. This policy does not affect any statutory rights you have that cannot be excluded under UK law.